Delivery and Returns

DELIVERY

We'll rush your Models Own make-up to you as soon as we can — we know you’ll be dying to get your hands on it!

Please see the relevant section below for the postage rates, delivery times and all other information for your location.

Please allow additional time (up to 10 working days) for shipping and delivery during sales, promotions and seasonal events.

For freight and wholesale orders please contact us directly. We reserve the right to re-quote delivery charges for orders that are very large.

UK ORDERS

All UK orders are shipped via Royal Mail. Please create an account on the Models Own website before beginning your order as this will allow you to track your delivery online.

Please refer to the table below to find all UK shipping rates and estimated delivery times.

Order Type Price Delivery Time
All UK orders up to £29.99 at checkout £2.95 2-3 business days
UK orders of £30 or more at checkout * FREE * 2-3 business days

* Spend £30 or more for free postage in the United Kingdom only. Offer not available during sales and certain promotions. Check offer T&Cs for details.

All UK shipping times are estimates and are in business days. Orders made on weekends or UK bank holidays will be delayed by 1-2 extra days and your order will be shipped on the next available business day. Please allow additional time for shipping and delivery during sales, promotions and seasonal events.

Once your order has been dispatched you will receive an automatic shipping email with further details. Registered customers can monitor the status of their order in the My Account section of this website.

INTERNATIONAL ORDERS

All international orders are shipped via FedEx. Please create an account on the Models Own website before beginning your order as this will allow you to track your delivery, both online and via FedEx.

Note: FedEx will not ship to PO Boxes - all international orders must use a full and proper postal address.

Please refer to the table below to find the shipping rates for your country and estimated delivery times. Please note that all shipping rates are in British Pounds (£).

Country Price Delivery Time
USA, CANADA £14.95 7-10 business days
AUSTRIA, BELGIUM, DENMARK, FINLAND, FRANCE, GERMANY, GREENLAND, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN, SWEDEN £14.95 6-8 business days
BULGARIA, CZECH REPUBLIC, HUNGARY, POLAND, SLOVAK REPUBLIC, SLOVENIA £19.95 6-8 business days
HONG KONG, JAPAN, MALAYSIA, PHILIPPINES, SINGAPORE, SOUTH KOREA, SWITZERLAND, TAIWAN, THAILAND £34.95 7-10 business days


International orders are supplied with a tracking number which will allow you to track your package on the FedEx website.

http://www.fedex.com/gb/

All shipping times are estimates and are in business days. Please check with FedEx directly using your supplied tracking number for specific delivery information. Orders made on weekends or UK bank holidays will be delayed by 1-2 extra days and your order will be shipped on the next available business day.

As the recipient you, the customer, are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of such duties and taxes is necessary to release your order from customs on arrival. Unfortunately, we have no control over these charges and are unable to advise the amount this may be.

If your country is not in the table above then we regret that we are currently unable to ship to your location. There is no alternative shipping option to FedEx. Please refer to our stockists area for a list of alternative suppliers of Models Own products.

Once your order has been dispatched you will receive an automatic shipping email with further details. Registered customers can monitor the status of their order in the My Account section of this website.

RETURNS

We think you’ll love your Models Own. But if for some reason you’re not completely satisfied, we’re happy to accept returned items providing they’re still in the complete original packaging and returned to us within 7 days of receipt. We can provide a refund although it will be less delivery costs.

If the item is faulty or the delivery incorrect, we’ll refund any return postage costs.

Please email us at help@modelsownit.com before returning your items so we are aware of the return and can provide an alternative solution if available.

Please return your product (enclosing a note with details of any faults and/or damage where applicable) in its original condition and packaging, and send to:

Models Own Limited
Despatch Dept.
35 Percy Street,
London W1T 2DQ.

The parcel and its contents are your responsibility until they reach us and we therefore strongly recommend you send them by registered post and retain proof of postage, as you’ll need this to make a claim from the Royal Mail in case your package gets lost.

ORDER AND DELIVERY ENQUIRIES

Please email all order and delivery enquiries to help@modelsownit.com, supplying your order number and all relevant information as available.

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NEW! 💖

Check out this gorgeous glitzy swatch of BRAND-NEW ‪#SweetShop‬ Pear Drops, courtesy of the fabulous @FlailsandNails - thanks Rebecca! x

Feeling inspired? You can find our new Sweet Shop collection EXCLUSIVELY over at modelsownit.com! 
Retro sweet scented polish that smells as good as it looks! 🍭

Five pretty polishes inspired by your favourite childhood candies that release a nostalgic sweet scent when dry. Smooth gliding and long-lasting, these cute candy polishes are made for treating (not eating)! Priced at just £4.99 each, the #SweetShop collection is available at modelsownit.com NOW, launching at all UK Bottleshops Saturday, July 26th, and in @Superdrugloves stores nationwide from July 30th.

See more of Rebecca's scrumptious Sweet Shop swatches over at flailsandnails.blogspot.co.uk! 💖

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