Help

FAQs
Special Offers & Voucher Codes
Delivery
Returns
Contact details
Privacy
Trade Enquiries

FAQs

How do I know my personal details are secure?

Safeguarding your Privacy is an absolute priority for us. We make sure that all the personal information you enter is encrypted by secure server software. And to ensure your card details are kept safe, we securely process all payments through the Cardnet compliant payment system which employs 256 bit SSL encryption. (BACK TO TOP)

How can I pay?

You can pay using any of the following credit cards: Visa, MasterCard, Amex, Delta, Switch, Solo and Visa Electron. We process all online transactions using Cardnet ( a division of Lloyds TSB Plc) - one of the UK's leading providers of secure online payment solutions. We also accept payments via Paypal. (BACK TO TOP)

Why register and what is involved?

It only takes a moment to register with us, and then you’ll save loads of time every time you buy because you won’t have to re-enter your contact details each time. And you’ll be first to find out about fantastic Models Own offers, the latest looks and any exciting events coming up.

We take your privacy and security very seriously and we’re committed to safeguarding your personal details. Please see our Privacy Policy for full details. (BACK TO TOP)

How will I know that my order has reached Models Own okay?

After you place your order, you’ll get an order acknowledgement within a few minutes, as long as you gave us your correct email address. This confirmation will include full details of your order and your unique order reference. If you don’t receive this email confirmation, please contact us. (BACK TO TOP)

Will my card transaction be secure and safe?

We make sure all transactions on our website are secure. To ensure the security of your card details, payments are processed securely through [bank], which is a level 1 PCI DSS compliant payment system employing 256 bit SSL encryption.

In the highly unlikely event that unauthorised charges are made on a credit card due to a modelsownit.com transaction, the cardholder will not be held liable. (BACK TO TOP)

How can I get my make-up delivered to different addresses?

To make sure the right products go to the right addresses, you’ll need to go through the ordering and checkout procedure separately for each address. (BACK TO TOP)

How much will it cost to deliver my products?

Please see our section on delivery. (BACK TO TOP)

Do you ship outside the UK?

Please see our section on international orders. (BACK TO TOP)

When will my products arrive?

Please see our section on delivery times. (BACK TO TOP)

Can I change my order?

Unfortunately we are unable to make changes, add items or apply discount codes to your order after it has been placed on our system, and ask you to please ensure that your order is correct before checking out.

How do I return goods?

Please see our section on returns. (BACK TO TOP)

Can I order by phone?

Sorry, not at the moment. This helps us keep our costs down, so you can get the latest looks for less. (BACK TO TOP)

Why do I have to re-enter my credit card details each time I buy?

We don’t store credit card information on our servers as this could cause a security risk. Entering your credit card details each time you visit the site ensures your payment will be processed in a completely secure environment and your information will only be visible by our Payment Service Provider. (BACK TO TOP)

SPECIAL OFFERS & VOUCHER CODES

From time to time we make special offers available on the website, either through promotions or the issuance of voucher codes. At all times you will only be able to use one voucher code per order. Unless stated otherwise, voucher codes are standalone and cannot be used in conjunction with any other offer (including website promotions).

POSTAGE AND PACKING

Please see our section on delivery costs. (BACK TO TOP)

RETURNS

Please see our section on returns. (BACK TO TOP)

CONTACT DETAILS

You can contact us here. (BACK TO TOP)

PRIVACY

This privacy policy sets out how Models Own Limited uses and protects any information that you give us when you use this website.
We’re committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2009.
What we collect:
We may collect the following information:
1. Name and job title
2. Contact information including email address
3. Demographic information such as post code, preferences and interests
4. Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional email about new products, special offers or other information we think you may find interesting using the email address you’ve provided.
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
The most important thing:
Please remember, we will always keep your data secure and never share it with third parties without your consent. We take privacy seriously.

Thanks for reading — enjoy your Models Own make-up! (BACK TO TOP)

TRADE ENQUIRIES

Interested in stocking the hottest new fashion make-up range in your store? We’d love to hear from you, just email us at help@modelsownit.com (BACK TO TOP)

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